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My account

  • Is my data managed securely?
  • Where can I find my previous orders?
  • What are the benefits of registering?
  • Why isn’t my email address recognised under ‘Forgotten password’?
  • Can I provide a different delivery address?
  • How can I change my password?
  • What should I do if I have forgotten my password?
  • Can I add a previous order to my basket again in its entirety?
  • Is it possible to change the payment method for a pending payment?
  • What is the difference between internal and external order numbers?
  • Where can I set my username, or how can I change it?
  • What can I do if I cannot log in?
  • Do I need a customer number to log in?
  • Can I view all my orders in the order history?
  • What can I do if I encounter display issues in the shop?
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Strauss France SAS

44a rue de l'Industrie

67160 Wissembourg

Phone 01 87 44 95 38
Fax 01 87 44 95 40
Mail info@strauss.fr
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