If you have any questions regarding your payment or invoice, please contact our customer service team – ideally by quoting your customer number and order number. Please check beforehand whether you have already received an order confirmation or dispatch confirmation from us, as well as a payment reminder if applicable.
Order confirmation and payment processing in the STRAUSS Online Shop:
- Do not close the payment window until the payment has been fully authorised and you have been redirected back to the STRAUSS Online Shop to view your order confirmation.
- If your payment in the STRAUSS Online Shop was successful, you will automatically receive an order confirmation by email.
- For orders placed by telephone or in writing, you will receive confirmation in the form of a dispatch confirmation email.
Accepted payment methods and changing the payment method:
- You can find an overview of all payment methods currently accepted by Strauss here (https://www.strauss.com/fr/en/Service/Payment). Our colleagues in the Finance team will check the payment options on a case-by-case basis.
- You can change the payment method until you have finally submitted your order. After that, the payment method for this order can no longer be changed.
Please use the following bank details for your bank transfers:
BNP Paribas
Strauss France SAS
IBAN: FR7630004024710001071021566
SWIFT-BIC: BNPAFRPPXXX
Outstanding invoices and payment reminders:
- If you have any outstanding invoices, we will send you a payment reminder.
- On request, we can send you a list of your outstanding positions so that you can reconcile them with your account and have a clear overview.
- If our payment reminder has overlapped with your bank transfer, the reminder is no longer applicable to you.
Amending invoice details:
- Please use our contact form if you wish to amend your invoice details (incorrect address, incorrect company details, incorrect amounts) at a later date.
- Please fill in the fields [Customer number]: [Order number] and enter the required changes (e.g. new billing address, corrected company details) in the [Description] field.
If, after following these steps, you still have any questions regarding your payment or invoice, please contact our customer service team directly. Ideally, please have your customer number, order number and – if available – the invoice number to hand.