As a registered customer with an activated account in the STRAUSS Online Shop, you can update most of your saved details yourself under [My Account]. These include, amongst other things, your username, password, billing and delivery addresses, and your bank details. Any changes that you cannot make yourself there (e.g. a change of address after an order has been placed) will be handled by our customer service team.
1. Changing your personal details under [My Account]
In the [My Account] section of our STRAUSS Online Shop, as a registered customer you can view and change the following details:
- [Change Username]: view your current username or set a new one
- [Change Password]: set a new password
- [Billing information]:
- Company customer: company name, additional details, sector, owner, country, billing address, telephone number
- Private customer: billing address, title, first name, surname, date of birth, occupation, country, postcode, town, street, telephone number and email address
- [Delivery information]: enter a new or different delivery address
- [Shortlist]: view items on your wishlist, add them to your basket or remove them from the list
2. Changing an order during the ordering process
As a registered customer, during the ordering process and before confirming the order you can:
- update the billing and delivery addresses
- select a different payment method
3. Changes after the order has been placed
- Once the order has been submitted, general changes (e.g. address corrections or specific adjustments) may be made only via our customer service team
- You may be able to cancel your order within a limited timeframe
- Our customer service team will be happy to check whether the requested change can be made
Please make any desired changes in [My Account] first. If a change cannot be made there, or if you wish to make subsequent changes to an order that has already been confirmed, please feel free to contact our customer service team – we will check immediately if we can make those changes.