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  3. Return shipment and exchange

Return shipment and exchange

  • Can I return items I have ordered?
  • I have received the wrong size or colour. What should I do?
  • How long do I have to exchange items?
  • What should I do if the delivered goods are faulty or do not meet my expectations?
  • How should the return be packaged?
  • What is excluded from exchange?
  • Are customised items excluded from exchange?
  • I no longer have a returns label. What should I do?
  • Returning goods? – How to receive your refund
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Strauss France SAS

5 rue de Turbigo

75001 Paris

Phone 01 87 44 95 38
Fax 01 87 44 95 40
Mail info@strauss.fr
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