Orders and processing

Order procedure

• How can I place my order?
• Can I buy gift cards from STRAUSS?
• Can only businesses or can private customers also place orders?
• How do I find my customer number?

Payment process and invoice

• How are invoices structured at STRAUSS?
• What price benefits do B2B and B2C customers, resellers and retailers enjoy at STRAUSS?
• How can I obtain copies of documents (invoices and credit notes) from Strauss?
• What payment options and discount terms are available?
• Are the amounts on the invoices shown as gross or net amounts?
• Why wasn’t the PayPal payment completed?

Shipping and delivery

• How long will it take for my delivery to arrive?
• What are the delivery charges at STRAUSS?
• When will I receive my STRAUSS products?

Return shipment and exchange

• What should I do if my delivery is incorrect?
• Are personalised items excluded from exchange?