Orders and processing

Order procedure

• Can I change my address?
• Where can I get vouchers?
• Where can I view my customer number?
• Can only businesses or can private customers also place orders?
• How do I get my customer number?

Payment process and invoice

• What payment options and discount terms are available?
• Are the amounts on the invoices shown as gross or net amounts?
• Why wasn’t the PayPal payment completed?

Shipping and delivery

• How long will it take for my delivery to arrive?
• How much are the delivery charges?
• Can I have my order sent to a different address?
• Is parcel tracking available?
• Can I have my order delivered to a Packstation?
• Part of my order was not delivered. When will the remaining items arrive?

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Return shipment and exchange

• Can I return items I have ordered?
• I have received the wrong size or colour. What should I do?
• How long do I have to exchange items?
• What should I do if the delivered goods are faulty or do not meet my expectations?
• How should the return be packaged?
• What is excluded from exchange?

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e-Business

• What is MyShop?
• Does STRAUSS offer a customisable web shop?
• Which e-procurement purchasing portals does STRAUSS support?
• Is transmission via DATANORM or IDS possible?
• Processing of orders via EDI
• Electronic catalogue

See all 8 articles